What term is often used to describe a fire department's unique way of doing business?

The term used to describe a fire department's unique way of doing business is "culture." Culture in this context encompasses the values, beliefs, behaviors, and practices that are shared among members of the fire department. It influences how personnel interact with each other, their approach to emergency situations, and their overall mission and vision.

Understanding the culture of a fire department is crucial as it shapes the responses to incidents, the training provided, and even the relationships with the community served. Each fire department may have its own distinct culture shaped by factors such as its history, the demographics of the community it serves, and the philosophy of its leadership. In contrast, terms like protocol, structure, and policy refer to specific procedural or organizational aspects, but they do not capture the broader social and behavioral dynamics that define the culture.